Refund policy
Return & Refund Policy
Last updated: 05/05/2026
At Dandiny, we want you to feel confident and happy with your purchase. If something isn’t right, we’re here to help.
Returns
We accept returns within 14 days of delivery.
To be eligible for a return:
- The item must be unworn, and in original condition
- The item must be in its original packaging
- Proof of purchase (order number or receipt) is required
To start a return, please contact us at heydandiny@gmail.com
Non-Returnable Items
Due to hygiene and safety reasons (especially for baby products), we do not accept returns on:
- Used or worn items
- Items not in original condition
- Products damaged by misuse
- Items returned without prior approval
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with:
- Your order number
- Clear photos of the item and packaging
We will replace the item or issue a full refund at no extra cost.
Refunds
Once your return is received and inspected, we will notify you of the approval status.
If approved:
- Refunds will be issued to your original payment method
- Processing time: 3-7 business days (depending on your bank)
Shipping Costs
- Customers are responsible for return shipping costs unless the item is defective or incorrect
- Original shipping costs are non-refundable
Order Cancellations
Orders can be canceled within 2 hours of purchase.
After this window, your order may already be processed or shipped, and cancellation may not be possible.
Exchanges
We currently do not offer direct exchanges.
Important Safety Note (For Baby Product)
Our baby head protection pillow is designed to help reduce impact during minor falls.
It is not a safety device and does not prevent all injuries. Always supervise your child during use.
Contact Us
If you have any questions, feel free to reach out:
Email: heydandiny@gmail.com