FAQ

🛡️ Is it safe for my baby?
Yes. The Dandiny™ SafeStep is made with soft, shock-absorbing materials to help reduce impact from small backward falls but Always use under adult supervision.

👶 What age is it for?
Best for babies learning to crawl, sit, and walk (approx. 6 months+).

🌿 Is it comfortable to wear?
Yes. It’s lightweight, breathable, and designed for all-day comfort.

🚼 Does it restrict movement?
No. Your baby can move, crawl, and walk freely.

🎒 Is it adjustable?
Yes, the straps are soft and adjustable for a secure fit.

🧼 How do I clean it?
Hand or machine wash gently and let it air dry.

📦 How long does shipping take?
We will ship your order in 1-3 business days and it will take another  3–7 business days after the shipment. You’ll receive a tracking number after shipping.

🚚 Do you offer tracking?
Yes, every order includes tracking.

🌍 Do you ship worldwide?
Yes — we offer free worldwide shipping.

💳 What payment methods do you accept?
Paypal, Visa, MasterCard, Amex, PayPal, Shop Pay, Apple Pay & Google Pay.

🔄 Can I cancel or change my order?
Yes, you may cancel within 2 hours after purchase. After that, processing has started.

↩️ Do you offer returns?
Yes, 14-day return policy (unused & in original packaging).

📭 What if my item is damaged or lost?
We’ll send a free replacement or refund — just contact us within 48 hours (for damaged items).

📞 How can I contact you?
Via email (support@dandiny.com) — we usually reply within 24 hours or less.